Gadgets Xpress Limited Warranty Policy
Warranty Policy:
All our products are covered by 1 Year return to base Warranty. Either way, you have a great support line first hand after the Warranty Period expires, to help advise on the unlikely case of issues and mishaps years down the line.
We vigorously check all our products before dispatch. Although issues with our devices are rare, they can happen! Our 1 Year Parts & Labour Return-to-Base Warranty is unbeatable for value. Get unlimited repairs/fixes without any hassle or fuss, included with your device for a limited time only! Ts&Cs apply.
Turnaround times
The time is takes for your device to be repaired and back in your hands from the moment you make a claim varies from 2-14 days.
As soon as the device is with us, we aim for 2 working days to diagnose and order replacement parts if necessary. Some repairs won’t need replacement parts or we may have them already, which will see us complete the warranty recall within 3 working days excluding delivery.
As soon as the replacement parts are delivered to our address, we aim to have the device fully working and tested within 1 working day, and another working day to dispatch and ship the device back to your address.
When am I eligible for a claim?
It’s really simple. We cover anything whereby your device breaks or develops issues under its own steam.
It should be noted that any evidence of damage caused by any of the following will not be eligible for a claim:
– Water/liquid damage
– Viruses & Malware (Windows Defender is installed– please keep this on)
– Impact damage
– Neglect or misuse
– Accidental damage
– Overclocking
– Mains power surges
Components upgraded by yourself will not be covered under warranty, but the device will remain under warranty if the upgrade was done to a suitable standard following good device building practices.
Even if you are ineligible, your claim is still eligible for any genuine issues/faults not related to or caused by the above. In the case of ineligibility, you will be charged for parts & labour relating to the damage caused by any of the following above.
Shipping/additional costs
For customers nationwide who would prefer shipping, you can arrange your own shipping, or we charge an additional £10-£30 (including full cover & compensation) for collection and delivery of your faulty/broken device. The charge is based on value, weight and size. For PCs and laptops, this figure averages £15-30. All you have to do is package it adequately and suitably with our advice, print & stick on the return label provided. Have your parcel collected and later returned fully working and re-maintained.
You must package your device properly, or you may be liable for shipping damage. Don’t worry – if you need to send it back, we can advise and give you the go ahead if you send us some pictures before you send it off.
You are able to drop off the faulty/broken device to our address in Rainham , Essex RM13 8JE. You can of course do so free of charge – this reduces the turnaround time too.
Policy & Refunds
This Warranty Policy only relates to the temprary return of your device for repair. It does not allow you to return the device for a full refund during the warranty period. However, you are eligible to return your device within 30 days of Purchase as per our Returns Policy. The warranty period lasts for 365 days from delivery/collection date as stated on the invoice.
We reserve the right to refuse capital reimbursement from third party labour and parts charges. In this context, we will only partially refund an amount under our discretion, relating to the amount it would have cost us to do ourselves.
Under our discretion and your acceptance, we may offer a partial refund under specific claim contexts.
